Refund and Return policy

Refund and Return Policy

Thank you for your interest in our unique artistic pieces. Please read our refund and return policy carefully below:

  1. Nature of Products

Our products are handmade artworks by ceramic designer Fiona SUISSA. Each piece is unique and may exhibit variations in color, texture, and size.

  1. Packaging and Delivery

We pay particular attention to the packaging of our parts to ensure that they arrive in perfect condition. Orders are shipped from the following address: Villa 142 - Emaar South - Park Side 3 - Dubai. We use the carrier Quiqup for delivery.

We do our best to ship orders promptly, however, there may sometimes be a delay of up to 10 days before the carrier picks up the order. For deliveries, we offer a domestic option with delivery times of 24 to 48 hours for delivery within the United Arab Emirates, and an international option with delivery times of 2 to 4 working days.

  1. Return Policy

Due to the fragile nature of our products, we do not accept exchanges or returns. Each piece is a unique creation, and we encourage you to carefully review the provided details of each product before making your purchase.

  1. Breakage or Loss of Packages

If you receive a damaged piece or if your package is lost during delivery, please contact us within 7 days of the expected receipt of your order. We will ask you to provide photos of the damaged item and packaging to assess the situation.

We will send you a replacement or, if preferred, provide you with a gift voucher equivalent to the value of your order for future use on our online store.

  1. Order Cancellation

We accept order cancellations before shipment. Once the order has been shipped, it cannot be cancelled due to the personalized nature of our products.

  1. Contact

For any questions or concerns regarding our products or our refund and return policy, please feel free to contact us at contact@quartier-deco.com or by phone at +971 589881996.